If the item is still not what you are looking for, you can of course return it. You may return a product within 30 days of receipt. However, it is important that it meets the following conditions:
- The product is complete with all included accessories,
- The product has not been altered, ironed, washed, processed or used,
- The product is properly packaged, where reasonably possible, in its original packaging.
Within the return/sight period, you may reasonably try on your ordered item to find out if it works properly and makes you happy. You may judge it in the same way you would in a store; try it on, feel it and judge whether you like the material, color and shape. You may not use the item if you do not yet know whether you will keep it.
We try to convey colors as accurately as possible on the screen, but factors such as screen settings, type of fabric or material, gloss level, incidence of light, type of light and colors in the immediate environment can also affect the actual color of a product. Also, color deviations per production batch cannot be excluded. We try to represent colors and product properties as accurately as possible, however, it remains an approximation from which no rights can be derived. No rights can be derived from images shown. All mentioned product dimensions are approximate and small differences are possible despite all care during the production process.
The product dimensions mentioned are approximately, small differences are possible.
In case of so-called 'hygiene products' (bath and bed linen), a reduction in value may apply to the refund amount if the item does not meet the conditions e/o is returned in a used/washed/made-up state.
For the return you pay EUR 1,= per package, the rest of the return costs we take care of. The return costs will be settled with the invoice.
Steps to register your return:
1. Pack the items (if possible) in the original packaging.
Put the items as much as possible in one package, including any associated parts. If you no longer have Delta Webshops packaging, place the items in another sturdy package. You are responsible for ensuring that your return arrives in good condition.
- Report your return.
You can register a return online. Go to hoomstyle.com and log in with just your email address. You will receive an email with a code so you can access your orders.
With your order, indicate which items and how many you want to return. It's nice if you also indicate why you want to return the items. - Wait for your return to be approved.
Once your return has been approved, you will receive an email from the carrier with a QR code (DHL) and a confirmation email from Delta Webshops.
In some cases you will receive a return seal from DPD (e.g. because your package is large and heavy). Print this stamp and stick it on your package. - Hand over your return.
Drop off your return at a DHL Service Point, and have your QR code(s) scanned via your phone. It is not necessary to print or stick the QR code on the package.
The code will be scanned at this point and the package will then be returned to our address.
If you have a return seal from DPD, please drop off your package at a DPD Parcel point. - Track your return.
Please note that the processing of a return can take several days on average. If your return has not been processed after 10 days, please contact us and we will look into the reason immediately.
When you hand in your return, you will receive a receipt with a track & trace code with which you can track your return. As soon as your return has been processed, we will send you an e-mail. You may receive multiple mails, as items may be processed at different times.
We may wait to defend your return and refund until we have received the goods back, or you have proven that you have returned the goods, whichever time comes first.
- Refund.
Did you pay with iDEAL? We will refund you as soon as possible. This happens within 10 days and always after your return has been processed by us.
Do you use Klarna or credit card? Then we will adjust your outstanding balance within 10 days and always after your return has been processed by us.