If the item is not what you are looking for, returning it is of course possible. You may return a product within 30 days after receipt. It is important that it meets the following conditions:
- The product is complete with all included accessories,
- The product is not altered, ironed, washed, processed, or used,
- The product is well packaged, where reasonably possible, in the original packaging.
Within the return/inspection period you may reasonably try out your ordered item to know if it works properly and if it makes you happy. You may assess it in a way you would in a store; trying on, feeling, and judging whether the material, color, and shape appeal to you. You may not put the item into use if you do not yet know whether you will keep it.
We strive to reproduce colors as accurately as possible on the screen, but factors such as screen settings, type of fabric or material, gloss level, lighting, type of light, and colors in the immediate surroundings can also affect the actual color of a product. Color deviations per production batch cannot be excluded either. We try to represent colors and product properties as accurately as possible, but it remains an approximation from which no rights can be derived. No rights can be derived from the displayed images either. All mentioned product dimensions are approximate, and small differences are possible despite all care during the production process.
The mentioned product dimensions are approximate, small differences are possible.
In the case of so-called 'hygiene products' (bath and bed linen), a depreciation may apply to the refund amount if the item does not meet the conditions and/or is even returned in used/washed/altered condition.
For returning you pay EUR 1,= per package, we will cover the rest of the return costs. The return costs will be settled with the invoice.
Steps to register a return:
1. Pack the items (if possible) in the original packaging.
Then put the items as much as possible in one package, including any accompanying parts. If you no longer have a Delta Webshops package, put the items in another sturdy package. You are personally responsible for the proper receipt of your return.
2. Register your return.
You can register a return online. Go to hoomstyle.com and log in with just your email address. You will receive an email with a code so you can access your orders.
Indicate with your order which items and how many you want to return. It is helpful if you also indicate why you want to return the items.
3. Wait until your return is approved.
Once your return is approved, you will receive an email from the carrier with a QR code (DHL) and a confirmation email from Delta Webshops.
In some cases, you will receive a DPD return label (for example, if your package is large and heavy). Print this label and then stick it on your package.
4. Hand over your return.
Drop off your return at a DHL Service Point and have your QR code(s) scanned via your phone. It is not necessary to print or stick the QR code on the package.
The code will be scanned at this point and the package will then be returned to our address.
If you have a DPD return label, drop off your package at a DPD Parcelpoint.
5. Track your return.
Please note that processing a return can take an average of a few days. If your return has not been processed after 10 days, please contact us, and we will immediately check the reason.
When you hand in your return, you will receive a receipt with a track & trace code to track your return. Once your return is processed, you will receive an email from us. You may receive multiple emails because the items can be processed at different times.
We may wait to process your return and refund until we have received the goods back, or you have proven that you have sent the goods back, whichever occurs first.
6. Refund.
Did you pay with iDEAL? We will refund you as soon as possible. This happens within 10 days and always only after your return has been processed by us.
Are you using Klarna or credit card? Then we will adjust your outstanding balance within 10 days and always only after your return has been processed by us.