Can we help you?

Step 1 – Add your favorite product

Found a beautiful product? Choose your preferred option and click ‘ADD TO CART’.

Step 2 – View your cart

In your cart, you can easily adjust the desired quantity. Would you like to keep browsing? Click the cross to close the cart and add more products.

Step 3 – Complete your order

Found everything you were looking for? Open your cart and click ‘CHECKOUT’ to continue.

Step 4 – Enter your details

Enter the details we need to deliver your order to you. Then choose whether you would like your order delivered or prefer to collect it from our location in Weesp, and select your preferred payment method.

Filled everything in? Click ‘REVIEW ORDER’.

Step 5 – Review and pay

Take one final moment to carefully check your order and details. Is everything correct? Click ‘PAY NOW’. By doing so, you agree to our terms and conditions.

Once your payment is complete, you will receive an order confirmation by email. We will then get to work on your order with care!

We completely understand that you can’t wait to receive your HOOMstyle order. That’s why we do everything we can to send your package your way as quickly as possible.

As soon as your order has been carefully packed, you’ll receive a track & trace code by email. This makes it easy to follow where your package is and when you can expect it.

Delivery time in the Netherlands

Do you place your order on a working day before 3:00 p.m.? We’ll usually pack it the same day. In most cases, you’ll receive your order the next working day.

Ordering at the weekend? We’ll get started on Monday.

Delivery time in Belgium, Germany and France

Orders placed on a working day before 3:00 p.m. are usually packed the same day. Your order will generally be delivered within 2 to 3 working days.

Has your order not been processed and packed yet? In most cases, we can still make changes for you.

Did you accidentally enter the wrong address details? Let us know as soon as possible via HERE We’ll be happy to check whether we can still change this for you.

Is your order already marked as ‘shipped’? Your package has then been handed over to the delivery service, and unfortunately, we usually can’t make any more changes.

Yes, you can collect your order from us in Weesp. Choose “Collection” during checkout.

After placing your order, you will receive an email confirmation. Once we have picked your order and it is ready for you, we will send you another email. Please wait for this collection confirmation before coming to us.

Collection address

Flevolaan 13B
1382 JX Weesp

Opening hours

Monday to Thursday: 8:30 a.m. – 5:00 p.m.
Friday: 8:30 a.m. – 3:00 p.m.

On every product page on our website, you’ll find a stock status. This lets you see at a glance whether you can order your favorite item right away or need to wait a little longer.

• In stock
  The product is available and can be ordered immediately.

• Available soon
  The product is temporarily out of stock but will be available again soon. Scroll down a little on the product page to see when we expect to be able to deliver the product again.

Don’t want to miss out? Sign up for a stock notification on the product page. As soon as it becomes available again, you’ll automatically receive an email and can order your favorite item.

• No longer available
  Unfortunately, the product—or this specific color or variant—will not be returning to our range. You may find a great alternative among our other colors and versions.

This way, you’ll immediately know whether you can order right away, need to wait a little longer, or would be better off choosing a different color or variant.

Because we greatly appreciate you ordering directly from HOOMstyle, we’d love to surprise you with a free gift when you place an order of €75 or more.

Is the gift option visible during checkout? Then you can choose a gift yourself and add it to your shopping cart. This does not happen automatically. Did you forget to add the gift? Unfortunately, we cannot send it to you afterward.

Good to know:

• You will receive a maximum of one gift per person or delivery address. For repeat orders, we may decide not to add another gift.
• The offer is valid while supplies last. If your chosen gift unexpectedly becomes unavailable, we will select a lovely alternative for you.
• A gift cannot be exchanged or redeemed for cash.
• If you return (part of) your order and the order value therefore falls below €75, please return the gift as well.
• Would you prefer to keep the gift? Of course, that’s fine. We will deduct the price shown in your order summary from your refund.

We’re happy to deliver your order as affordably as possible:

Netherlands
For orders of €17.50 or more, we’ll cover the shipping costs. For lower orders, you pay €5.95.

Belgium and Germany
Your order will be shipped free of charge from €50. For lower order amounts, shipping costs are €7.95.

France
Shipping costs are €12.50.

For fabric samples, you only pay the shipping costs. If you then choose your favourite curtains from HOOMstyle, we’ll of course deduct these costs from your order.

We deliver all our products in the Netherlands, Belgium, Germany, and France.

As soon as your order has been packed and is ready for shipment, we’ll send you an email with the tracking code.

We recommend tracking your order via the DHL or DPD app. You’ll always find the latest delivery status there and, when this option is available, you can adjust the delivery time or location yourself.

Also, keep a close eye on emails from the carrier. This way, you’ll know exactly when to expect your order.

Do you have a question about delivery? Please contact DHL or DPD. directly.

The delivery service depends on the country and the size of your order.

Netherlands
We usually ship smaller packages with DHL. For larger packages, we use DPD.

Belgium, Germany and France
We ship orders outside the Netherlands with DPD.

Once your order has been packed, you will receive an email with the track-and-trace code. This allows you to track your package from the very beginning.

Unfortunately, it is not possible to exchange an item directly. Would you prefer a different colour or version? Then place a new order for your favourite.

You can register the item you do not wish to keep online within the return period and send it back to us, provided it meets our return conditions.

Sometimes a parcel is marked as ‘delivered’ even though you haven’t found it yet. In that case, go through these steps first:

1. Check the DHL or DPD app
   Check the delivery details. Your parcel may have been delivered to a different house number, a parcel shop, or an agreed location.
2. Look around your home and ask your neighbours
   Couriers sometimes leave a parcel in a sheltered spot or deliver it to someone nearby.
3. Contact the delivery service
   DHL or DPD can often use your tracking code to see exactly where the parcel was left.

Still can’t find it? Please contact us within 48 hours after your parcel was marked as ‘delivered’. We’ll be happy to look into it with you.

Complete your order easily and securely with iDEAL, credit card, Klarna, PayPal or Bancontact.

iDEAL
Pay quickly and securely through your own bank’s secure payment environment.

Credit card
You can pay with Mastercard, Visa or American Express. During payment, you will be asked for the three-digit security code (CVC or CVV) on your credit card.

Klarna – pay later
Would you rather receive your order first? With Klarna, you can pay afterwards. You will receive clear payment instructions and then have 14 days to pay the invoice. Questions about your payment? Klarna’s customer service team will be happy to help.

PayPal
With your PayPal account, you can pay quickly and securely without sharing your payment details with us.

Bancontact
For our Belgian customers, there is Bancontact: a simple and trusted way to pay online.

Yes, all prices on our website include 21% VAT. This way, you can immediately see what you’ll pay, with no surprises later.

After placing your order, you will receive an order confirmation by email. This also serves as your invoice.

Do you need a separate invoice with VAT details? Please contact our customer service and include your order number. We will be happy to email the invoice to you.

You can easily register your return online via HOOMstyle.com. Log in using the email address you used to place the order.

Did you order as a guest? No problem. You’ll receive a six-digit code by email that gives you access to your order. Then select which items you want to return and how many of each.

We’d also like to know the reason for your return. Your feedback helps us continue to improve our products and service.

Return period

Is the item not quite what you had in mind after all? If it meets our return conditions, you can return it within 30 days of receiving it.

Return conditions

To ensure we can process your return correctly, it is important that:

• the product has not been altered, ironed, washed, modified, or used;
• the product is complete and includes all supplied accessories;
• the product is securely packaged, preferably in its original packaging.

Would you like to return items from multiple orders? You may combine them in one sturdy package and send them with one return label. Be sure to include all packing slips or clearly note the corresponding order numbers inside the package. This allows us to process your return more quickly.

Tip: use the original shipping packaging from Delta Webshops for this. Don’t have it anymore? Then choose another sturdy package in which the items are well protected.

What happens next?

After registering your return, you will receive an email from the carrier with a QR code or return label. Take the package to a parcel point near you and always keep the proof of drop-off.

Good to know

You are responsible for the return shipment until it arrives with us. Therefore, keep the shipping receipt and track the shipment using the tracking information. As soon as your return has been delivered to us, we will process it within a few days.

Different conditions for outlet products

Outlet products have a 14-day return period. For outlet products, you are responsible for the return costs and arranging the return label.

View all information on the Return Conditions – Outlet Products page.

Outlet products have a return period of 14 days after receipt. Return shipping costs are your responsibility. You must purchase a return label from a carrier of your choice.

Send your return to:

Delta Webshops – HOOMstyle
Flevolaan 13B
1382 JX Weesp
The Netherlands

Include the packing slip or clearly state your order number on the package. This helps us identify which order the return belongs to and process it quickly.

Please note: the return shipment remains your responsibility until the package has been delivered to us. Therefore, always keep the shipping receipt and tracking information.

Outlet products must also meet our general return conditions. You can read them on our returns page.

Have you placed multiple orders in quick succession and would like to return items from them? We will send you one return label. You can use this label to send all the items back to us together in a single package.

Include the packing slips or clearly note the different order numbers inside the package. This allows us to immediately see which orders the items belong to and process your return quickly.

Is it not possible to pack everything in one package, and would you like to send multiple packages? In that case, you are responsible for the shipping costs of the additional packages.

Once you have dropped off your return package, you will receive a shipping receipt with a tracking code. You can use this to track your package until it reaches us. Keep the shipping receipt safe until your return has been fully completed.

Does the tracking information show that your package has been delivered to us? We will then get to work on it for you. Please allow us a few business days to carefully inspect and process your return. Once everything has been completed, you will automatically receive a confirmation by email.

We will then refund the purchase amount via the payment method you used to pay for your order. Depending on your bank or payment provider, it may take several business days for the amount to appear in your account.

Has your return arrived at our facility and been processed? You will then receive a confirmation by email. From that moment on, the purchase amount will be refunded via the payment method you used to pay for your order.

The refund is processed through the webshop or marketplace where you placed your order. It may therefore take several business days for the amount to appear in your account.

Has the amount still not appeared in your account after several business days? Then contact the customer service team of the webshop or marketplace where you placed your order. They can check the status of your refund for you.

We greatly appreciate you placing an order in our webshop and would like to thank you for it. That’s why we would like to give you a lovely gift on orders of €75 or more. During checkout, you can choose which gift you would like to receive in your shopping cart. Click the ‘select your gift here’ button to make your choice. 

PLEASE NOTE : everyone receives 1 gift on orders of €75 or more. 

• You choose your free gift yourself during the ordering process in your shopping cart; this is not done automatically.
  
• Everyone receives 1 gift when spending €75 or more. 
  We want everyone to receive a free gift—you too! We therefore reserve the right to provide 1 gift per address and will combine orders if applicable, so that everyone can receive a free gift.

• If you forgot to choose a gift, we will not send one afterward.

• A gift cannot be exchanged, and we hope you’ll be happy with it.

• We provide a gift with your order while stocks last. If a gift is out of stock, we will choose a lovely alternative for you.

• You receive a gift with purchases of €75 or more. Did you receive a gift with your order? Please note that it must also be returned if returning items means that you no longer meet the minimum order value associated with the gift. 

• Would you like to keep the gift? That’s fine; we will deduct its value from your refund. The price of the gift is shown in your order overview.
  
  Please note: unfortunately, we do not provide free gifts with promotions or sale items, such as discounted products.

It may happen that you accidentally send us an item or complete return package that was not purchased from HOOMstyle or does not belong to your order.

If we can determine who the item or package belongs to, we will contact you. We will then keep it for you for 14 days.

Within this period, you can collect the item from us in Weesp or have it sent back to you. Shipping costs are your responsibility. We only return items to the original sender, not to another webshop or third party.

If the item has not been collected or sent back after 14 days, we can no longer keep it and it will be disposed of.

More information can be found in our terms and conditions.

That is of course not how it should be. Please contact our customer service, and we’ll be happy to work with you to find a suitable solution.

To help you quickly, please provide:

• your order number
  
• a brief description of the damage
  
• clear photos showing the damage clearly
  
• the number of items affected by the damage.
  

With this information, we can carefully assess your report and get to work on it quickly.

We pack every order with great care and attention. However, a mistake can occasionally slip through during packing. Is something missing, or have you received the wrong item?

Please contact our customer service team. We’ll be happy to look into it with you and find a suitable solution.

Please clearly include the following in your message:

• your order number
• which item is missing or was delivered incorrectly
• how many items are involved;
• clear photos of what you received

With this information, we can quickly assess your report and get to work on it right away.

The prices of our products may change from time to time, for example during a limited-time sale or promotion. After all, just like home décor trends, prices don’t always stand still ;)

Your order is subject to the price displayed at the time of ordering. If the item goes on sale later, unfortunately we cannot apply the price difference retroactively or refund it.

For more information, please see our terms and conditions.

Curtains largely determine the atmosphere in your home. But which fabric best suits your needs? How many curtains do you need, and will you choose rings or curtain tape? In our curtain guide, we’ll take you through it step by step. You’ll discover the differences between sheer, semi-sheer and blackout curtains, along with handy tips for measuring, having them made to measure and hanging them.

This makes it easy to choose the curtain that perfectly complements your interior, while providing the desired amount of light and privacy.

View our curtain guide here.

A wonderful bed starts with bedding that suits your sleeping preferences and daily life. Want to know how to wash your washable duvet properly? Curious why micro-percale feels so soft and comfortable? Or unsure which duvet or duvet cover size is right for your bed? In our sleep guide, you’ll find all the information and useful tips clearly organized in one place.

This makes it easy to make the right choice and enjoy a fresh, comfortable, and stylishly made bed every night.

View our sleep guide here

What really makes a towel soft, absorbent and hotel quality? Which size suits your needs, and how can you keep your towels looking beautiful wash after wash? In our towel guide, you’ll learn all about 650 gsm hotel quality, long-staple cotton and our silky-soft Bio Silk Finish. We’ll also help you choose the right size and a colour that perfectly complements your bathroom.

From washcloth to generously sized bath sheet: discover how to bring that luxurious hotel feeling to your own bathroom with ease.

View our towel guide here