Need help?

Step 1 - Order products
Once you have found a product, click on the 'ADD TO CART' button.

Step 2 – Shopping Cart
Choose the desired number of items and select the cross to add another product to the shopping cart.

Step 3 – Order
Is your order complete? Then click on the 'CHECKOUT' button in the shopping cart.

Step 4 - Enter data
We need your information to deliver your order.
Choose whether you want to have your order delivered or pick it up.
Then select the desired payment method. Fill in all the details and click on 'VIEW ORDER'.

Step 5 - Pay for order
Check the details of your order and click on 'PAY NOW'. You hereby agree to the terms and conditions. You will receive a confirmation of your order by email.

The order will be delivered quickly! All orders placed before 3:00 PM will in most cases be delivered the next working day.
Do you order on the weekend? Then you have to be a little more patient, because you will receive your order on Tuesday.
In Belgium it often takes 1 day longer.

If the order has not yet been processed and packed, it is possible to adjust the order in most cases.
Once the order has been paid and packed, it is no longer possible to change or cancel the order. Want to know more: send us an email or call our customer service.

It is also possible to collect your order. As soon as we have received your order, you will receive a confirmation by email. Once your order has been packed, you will receive an email confirming that the order is ready for pick-up.

You can collect your order at the following address:
Flevolaan 13B
1382 JX WEESP

Opening hours:
Monday to Thursday: 9:00 AM - 4:30 PM
Friday: 9am-3pm

Wij bezorgen al onze producten in Nederland, België, Duitsland en Frankrijk.

Shipping costs Netherlands:
We will pay the shipping costs for you if the order amount is above €20. In many cases, you therefore enjoy free shipping at HOOMstyle.
Delivery costs Belgium and Germany: We also deliver in Belgium and Germany. If the order value is below €50,- shipping costs to Belgium and Germany are €7,95.

NL: Free shipping from €20,= (otherwise €5,95)
BE and DU: Free shipping from €50,= (otherwise €7,95).

As soon as the order has been packed, you will receive an email from us with the tracking information.
From that moment you can track the order. If the status of your order changes, you will receive another message.

If the order is delivered via DHL, you can track and arrange a lot in the DHL app, very handy.

In most cases we deliver the shipment as agreed the next day via our partner DHL. It may happen that we use another carrier, for example because the package has a certain volume, in which case we often switch to our partner DPD.

If the carrier does not find you, you will receive a non-home message via email and the carrier will return the next day.
Through DHL you also have the option to choose a different delivery time online or indicate that you want to pick it up at a pick-up point. This can also be arranged in the DHL app, very handy.

We pack our orders with great care and attention. But we may have made a mistake while packing. Please contact our customer service and we will get back to you immediately with a suitable solution.

iDeal
The most popular way to transfer money is via iDEAL. Affiliated banks are ABN AMRO, SNS Bank, ING, Rabobank, ASN Bank, Regio Bank, Triodos Bank, Van Lanschot Bankiers and Knab.

Credit card
It is also possible to pay with Mastercard, American Express and Visa credit cards. You will be asked for the three-digit security code (CVV or CVC). You can find this code on the back of the credit card, right above the signature strip.

Pay afterwards with Klarna
You can pay afterwards by choosing Klarna. You will have 14 days to pay the bill and you will receive clear instructions for payment. Do you still have questions about Klarna or are you running into something? Please contact Klarna customer service.

All prices stated include 21% VAT.

When ordering via our website, you can enter a different billing address than the delivery address when entering the data. Here you can enter the company information that should appear on the invoice. VAT is always specified on our invoices.

Of course returns are possible. You may return a product within 30 days of receipt. It is important that it meets the following conditions:

- The product is complete with all included accessories,
- The product has not been altered, ironed, washed, processed or used,
- The product is properly packaged, where reasonably possible, in the original packaging.

Within the return period/trial period, you can reasonably try out your ordered item to know whether it works properly and whether it makes you happy. You can judge it in the same way as you can in a store; try on, feel and assess whether you like the material, color and shape. You are therefore not allowed to use the item if you do not yet know whether you will keep it.
In the case of so-called 'hygiene products' (bath linen and bed linen), a depreciation may apply to the refund amount if the item does not meet the conditions and/o is returned even in used/washed/altered condition.

Return period
Is the item not what you are looking for and is the item in its original condition and does it meet the return conditions? Then you can return the item within 30 days.

Return costs
You pay EUR 1 per package for returns, we will cover the rest of the return costs. The return costs will be deducted from the invoice.

Steps for registering a return
1. Pack the items (if possible) in the original packaging.
Then put as many items as possible in one package, including any. associated parts. If you no longer have Delta Webshops packaging, put the items in another sturdy packaging. You are responsible for ensuring that your return arrives safely.

2. Register your return.
You can register a return online. Go to hoomstyle.com and log in with just your email address. You will receive an email with a code so you can access your orders.
When placing your order, please indicate which items and how many you would like to return. It is nice if you also indicate why you want to return the items.

3. Wait until your return has been approved.
As soon as your return has been approved, you will receive an email from the carrier with a QR code (DHL) and a confirmation email from Delta Webshops.
In some cases you will receive a return stamp from DPD (for example because your package is large and heavy). Print this stamp and then stick it on your package.

4. Hand over your return.
Drop off your return at a DHL Service Point and have your QR code(s) scanned via your phone. It is not necessary to print or paste the QR code on the package.
The code is scanned at this point and the package is then returned to our address.
If you have a DPD return stamp, hand over your package at a DPD Parcel Point.

5. Track your return.
Please note that processing a return can take several days on average. If your return has not been processed after 10 days, please contact us and we will immediately check the reason for this.
When you hand in your return, you will receive proof with a track & trace code with which you can track your return. As soon as your return has been processed, you will receive an email from us. You may receive multiple emails because the items may be processed at different times.

6. Refund.
Did you pay with iDEAL? We will then refund you as soon as possible. This will happen within 10 days and always only after your return has been processed by us.
Do you use Klarna or credit card? We will then adjust your outstanding balance within 10 days and always only after we have processed your return.

Unfortunately it is not possible to exchange an item. Would you like a new article? You can then place a new order in the webshop and return the other item.

We strive to ensure that all our products are of high quality. Unfortunately, it can sometimes happen that the product shows defects after use.

Please contact our customer service. We will then immediately come back with a suitable solution.