Need help?

Step 1 - Order products
If you have found a product, click the "ADD TO CART" button.

Step 2 – Shopping cart
Choose the desired quantity of items and select the cross to add another product to the shopping cart.

Step 3 – Ordering
Is your order complete? Then click the "CHECKOUT" button in the shopping cart.

Step 4 - Enter details
We need your details to deliver your order.
Choose whether you want your order delivered or to pick it up.
Then select the desired payment method. Fill in all details and click "REVIEW ORDER".

Step 5 - Pay for your order
Check the details of your order and click "PAY NOW". By doing so, you agree to the terms and conditions. You will receive a confirmation of your order by email.

We always do our utmost to ensure that your package is delivered as quickly as possible
Once your order is packed, you will receive an email with a track & trace code, so you can see where your package is at any time.

Delivery times in the Netherlands:
In general, we pack all orders placed before 3:00 PM on the same day. In most cases, your order will then be delivered the next working day.
If you order on the weekend, you will need to be a little more patient, as we will pack your order on Monday.

Delivery times in Belgium, Germany, and France:
In general, we pack all orders placed before 3:00 PM on the same day. In most cases, your order will then be delivered after approximately 2 to 3 working days.

If your order has not yet been processed and packed, it is in most cases possible to modify it.

If you have entered your address details incorrectly, please let us know quickly. Often we can still make some adjustments.

If the order is marked as shipped, it is usually no longer possible to make any changes.

It is also possible to pick up your order. In the checkout, you can choose "pick up".

If you have chosen to pick up, you will receive a confirmation by email. As soon as we have packed your order, you will receive an email confirming that the order is ready for pickup.

You can pick up your order at the following address:
Flevolaan 13B
1382 JX WEESP

Opening hours:
Monday to Thursday: 9:00 AM - 4:30 PM
Friday: 9:00 AM - 3:00 PM

We deliver all our products in the Netherlands, Belgium, Germany, and France.

Shipping costs Netherlands:
We pay the shipping costs for you if the order amount is above €17.50. So in many cases, you enjoy free shipping at HOOMstyle. If the order amount is below €17.50, the shipping costs are €5.95.

Shipping costs Belgium and Germany:
We also deliver to Belgium and Germany. If the order amount is under €50, the shipping costs to Belgium and Germany are €7.95.

Shipping costs France:
We also deliver to France; the shipping costs are €12.50.

NL: Free shipping from €20,= (otherwise €5.95)
BE and DE: Free shipping from €50,= (otherwise €7.95).
FR: €12,50

As soon as your order is packed, you will receive an email with a track & trace code.

You can track the delivery status in two ways: via the delivery service's app or via the multiple emails you receive. Keep a close eye on these so you know exactly when and where your order will be delivered.

Do you have questions about the delivery? Then contact the carrier directly.

Which delivery service we work with depends on which country we deliver to.

Delivery in the NL:
In most cases, we deliver our smaller shipments via our partner DHL.
If a package has a larger volume, we use our partner DPD.

Delivery in Belgium, Germany, and France:
We deliver all shipments outside the NL via our partner DPD.

As soon as your order is packed, you will receive an email with a track & trace code.

Unfortunately, you cannot exchange your order. What you can do is place a new order for the product you want and return the item you no longer want within the return period.

It can happen that the order already has the status delivered, while you have not yet received the package.

In that case, we recommend you do the following:

1. Check the delivery service's app; in some cases, the package is delivered to a different house number or a parcel point. You might find this information in the app.
2. Check with your surroundings; often a package is delivered to the neighbors (nearby) or placed somewhere around the house.
3. Contact the delivery service; the delivery service can often provide more information about where the package was delivered. You can contact them directly and provide the track & trace code so they can assist you.

Have you followed the above steps and still haven't found your package? Then contact us within 48 hours.

You can pay with iDeal, Credit Card, Klarna (pay afterwards), PayPal, and Bancontact (Belgium)

iDeal
The most popular way to transfer money is via iDEAL. Participating banks are ABN AMRO, SNS Bank, ING, Rabobank, ASN Bank, Regio Bank, Triodos Bank, Van Lanschot Bankiers, and Knab.

Credit card
It is also possible to pay with credit cards from Mastercard, American Express, and Visa. You will be asked for the three-digit security code (CVV or CVC). You can find this code on the back of the credit card, to the right above the signature strip.

Pay afterwards with Klarna
You can pay afterwards by choosing Klarna. You have 14 days to pay the invoice and you will receive clear instructions for the payment. If you still have questions about Klarna or encounter any issues, please contact Klarna's customer service.

Paypal
Do you have a PayPal account? With us, you can also pay with PayPal.

Bancontact
For our Belgian customers, we have Bancontact, which you can use to pay for any online purchase.

All mentioned prices include 21% VAT.

After the order, you will receive an order confirmation by email, which is also your invoice.

If you want to receive a detailed VAT invoice, please request it via our customer service; do not forget to mention your order number.

You can easily register your return online. Log in to hoomstyle.com with your email address. Did you order as a guest? No problem! You will receive an email with a 6-digit code that gives you access to your order. Indicate which items you want to return and the quantity. It is helpful if you also indicate why you want to send the items back.

Return period:
Is the item not what you are looking for and does it meet the return conditions? Then you can return it within 30 days.

Important return conditions:
-The product has not been altered, ironed, washed, processed, or used.
- The product is complete and contains all included accessories.
- The product is well packaged, preferably in the original packaging.

Have you placed multiple orders and want to return? Then combine everything in one package, with one return label for faster return processing.
Tip: use the original Delta Webshops shipping packaging. Do you no longer have this? Then choose another sturdy packaging.

What next? You will receive an email from the carrier with a QR code or label. Drop off your package at a nearby parcel point. Don't forget to keep the proof of drop-off.

Important: You are responsible for the return shipment yourself. Keep the shipping proof and follow the track & trace until the return has arrived at the recipient. You can assume that the return will then be processed within a few days.

When handing in your package, you will receive a shipping receipt with a track & trace code, which allows you to track your return.

As soon as the package has been received by us, we will process the return in the system. This can sometimes take a few working days. You will receive a message by email when the return has been processed by us.

Once the return has been processed by us, the refund will be made via the payment method you used. This can also sometimes take a few working days.

As soon as your return has been received and processed, and you have received an email about this, the purchase amount will be refunded via the payment method you used. This is done through the webshop or marketplace where you placed the order and may take a few working days.

Do you have questions about the refund? Then contact the customer service of the webshop where you ordered.

Did you receive a gift with your order? Please note
that it must also be returned if returning it means you no longer meet the minimum order value associated with the gift.

If you would like to keep the gift, that is allowed, and we will deduct its value from your refund. The price of the gift is listed in your order summary.

We strive for the highest possible quality of our products, but it may be that there is something wrong with the product.

Provide a brief description of the problem, whether it concerns one or multiple products, and add clear photos. Also, do not forget your order number. This way we can help you faster to resolve it.

We pack our orders with great care and attention. But it may be that we made a mistake during packing. Please contact our customer service, and we will get back to you immediately with a suitable solution.

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