If the item is not what you are looking for, returning it is of course possible. You may return a product within 30 days of receipt. It is important that it meets the following conditions:
- The product is complete with all included accessories,
- The product is not altered, ironed, washed, processed, or used,
- The product is well packaged, where reasonably possible, in the original packaging.
Within the return/inspection period, you may reasonably try out your ordered item to know if it works properly and if it makes you happy. You may assess it in a way you would in a store; try on, feel, and judge whether the material, color, and shape appeal to you. So you may not in use take if you are not yet sure whether you will keep it.
In the case of so-called 'hygiene products' (bath and bed linen), a depreciation may apply to the refund amount if the item does not meet the conditions and/or is even returned in used/washed/altered condition.
For returns you pay EUR 1,= per package, we cover the rest of the return costs. The return costs will be settled with the invoice.
It may happen that the same item is offered at different times or through different sales channels at a different price. A price difference is unfortunately not a valid reason to return a previously placed order. Once you have placed your order, you agree to the price applicable at that time. Of course, you can always return the item within the return period if it is unused and undamaged, but reordering to take advantage of a temporary promotional price is not covered by our return policy.
If you return an incorrect item, for example from another webshop, or it does not meet the above return conditions, we reserve the right to charge the return costs.
Steps to register a return:
1. Pack the items (if possible) in the original packaging.
Then pack the items as much as possible in one package, including any accompanying parts. If you no longer have Delta Webshops packaging, put the items in another sturdy package. You are personally responsible for your return arriving safely.
2. Register your return.
You can register a return online. Go to hoomstyle.com and log in with just your email address. You will receive an email with a code so you can access your orders.
Indicate with your order which items and how many you want to return. It is helpful if you also indicate why you want to return the items.
3. Wait until your return is approved.
Once your return is approved, you will receive an email from the carrier with a QR code (DHL) and a confirmation email from Delta Webshops.
In some cases, you will receive a DPD return label (for example, if your package is large and heavy). Print this label and then stick it on your package.
4. Hand over your return.
Drop off your return at a DHL Service Point and have your QR code(s) scanned via your phone. It is not necessary to print or stick the QR code on the package.
The code will be scanned at this point and the package will then be returned to our address.
If you have a DPD return label, drop off your package at a DPD Parcelpoint.
5. Track your return.
Please note that processing a return can take an average of a few days. If your return has not been processed after 10 days, please contact us, and we will immediately check the reason.
When you hand in your return, you will receive a receipt with a track & trace code to track your return. Once your return is processed, you will receive an email from us. You may receive multiple emails because the items can be processed at different times.
6. Refund.
Did you pay with iDEAL? We will refund you as soon as possible. This happens within 10 days and always only after your return has been processed by us.
Are you using Klarna or credit card? Then we will adjust your outstanding balance within 10 days and always only after your return has been processed by us.
Don't forget
Did you receive a free gift with your order? Please note that this must also be returned if returning causes you to no longer meet the minimum order value associated with the gift.
Would you like to keep the gift? That's allowed, then we will deduct it from your refund. The price of the gift is listed in your order overview.